Listening to you helps us to improve.

Know the channels to submit your complaint or inquiry:

1. Free hotline 1-801-137-7777
2. If you are abroad and wish to submit your complaint or inquiry, call us at +502 23750775, in Spanish. For assistance in English, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.
3. Complaints and Inquiries Administrator "Don Manuel"
4. This email address is being protected from spambots. You need JavaScript enabled to view it.
5. www.grupohame.com

How to follow up on your complaint or inquiry?

• If you did not provide your personal data, you must call our toll-free number 1-801-137-7777, two days after you have submitted your case.
• If you shared your contact details, you will receive follow-up from Don Manuel within a maximum of 3 days.
• If you want to know the status of your case, click on the following link: Descargar MQC

If you want to know more information about the following documents, please contact us:

• • Property titles/rights of use 
  • Occupational health and safety plans 
  • Plans and impact assessments related to social and environmental impacts  
  • Documentation on AVC and ARC  
  • Pollution prevention and reduction plans 
  • Details of claims and complaints
  • Negotiation procedures 
  • Continuous improvement plans 
  • Certification Assessment Report Public Summarys
  • Human rights policy